SUPPORT ENGINEER

Support Engineer - Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. Job Purpose and ImpactA Senior Support Engineer will provide technical support to Salesforce customers by troubleshooting issues, resolving complex problems related to the platform, explaining features and functionalities, identifying potential solutions, maintaining in-depth product knowledge, staying updated on new releases, and collaborating with other teams to ensure customer satisfaction; often requiring strong analytical skills, excellent communication abilities, and a background in Salesforce administration and development concepts. The Senior Salesforce Support Engineer will supervise and guide the day-to-day activities of junior team members that maintain, integrate, and implement software applications within the organization. In this role, you will oversee and handle software applications, mainly Salesforce cloud applications, installation, and support to ensure smooth, stable, and timely implementation of new software and updates to installed applications. You will also oversee and handle DevOps activities, quality assurance, configuration, etc. Key AccountabilitiesReview and approve recommended improvements for moderate to advanced and highly complex application support processes and procedures. Perform broad reviews on incoming incident tickets and user requests and ensure they receive appropriate priority in accordance with service level agreements. Oversee release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases. Keep an open channel of communication with users and provide broad oversight and guidance on application support requests and needs. Work closely with Product teams and develop close collaboration and communication with Product Owner, Product Managers, and other important stakeholders. Communicate and publish monthly/weekly reports to stakeholders for team performance and SLA management of various tickets - Incident tickets/Service Request/Problem tickets etc. Support and drive the team to help and solve high priority issues (P1, P2, MI etc. ) and ensure timely communication to stakeholders. Other duties as assigned. QualificationsBachelors degree in a related field. Working experience in Salesforce Sales/Service/Marketing Cloud; Salesforce certifications will be an added advantage. Working knowledge in Salesforce coding languages - Apex, Visualforce, Lightning, and Salesforce configuration. Experience in ITSM process management (Incident / Service Request / Change / Problem management etc. ). Experience in stakeholder management. Experience supporting and guiding junior team members. Proficient in Portuguese and English. Other minimum qualifications may apply. #LI-Hybrid Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities. #J-18808-Ljbffr