SUPPORT ANALYST

Job Title Support Analyst Job Description You will be responsible for delivering exceptional phone and email support to end-users and administrators of Philips Xcelera and IntelliSpace Cardio PACS informatics systems.
Your role.
Providing technical support for Philips’ Xcelera and IntelliSpace Cardio PACS systems.
Provide problem resolution and clearly document and reproduce all steps taken during problem resolution.
Troubleshooting Windows operating system and hardware issues quickly and effectively.
Diagnosing and troubleshooting TCP/IP and general networking problems by logging into customer networks.
Documenting all actions taken during problem resolution in appropriate internal tracking systems.
You're the right fit if.
Bachelor’s degree in Information Technology or a similar.
Fluency in both English and Spanish.
Proficiency in Linux administration.
Experience troubleshooting Windows operating systems, hardware, TCP/IP, and general networking issues.
Expertise in remote support using RSN/PRS and troubleshooting.
Familiarity with ticketing systems such as Salesforce, ServiceMax, or similar platforms.
Ability to diagnose and identify root causes of technical issues.
Strong documentation skills for recording actions taken during problem resolution.
Availability to work in person in Blumenau, Santa Catarina.
It's a plus if.
Experience providing technical support on Radiology or Cardiology informatics products (Philips’ Xcelera or IntelliSpace Cardio PACS knowledge) About Philips We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.
Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of , the Vietnam Veterans' Readjustment Act of , and Title I of the Americans with Disabilities Act of , applicants that require accommodation in the job application process may contact , option 5, for assistance.
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