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SUPPORT ANALYST

São Paulo - São Paulo

Descrição da oferta de emprego

Support Analyst - Role and ResponsibilitiesIT Support for internal users and management of technologies used by (COMPANY NAME). We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have goodtechnical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company''s reputation and business. As our new Junior Support Analyst, you will:- Perform remote troubleshooting through diagnostic techniques and pertinent questions- Determine the best solution based on the issue and details provided by customers- Walk the customer through the problem-solving process- Provide accurate information on IT products or services- Follow-up and update customer status and information- Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements on procedures 2. In order to contribute to this role, you have:- Being organized and enjoying working in a team is necessary, and also:- Technical knowledge with working knowledge of office automation products, databases and remote control- Good understanding of computer systems, mobile devices and other technology products- Ability to diagnose and resolve basic technical issues- Customer-oriented- Advanced English
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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