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SUPPORT ANALYST

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

Support Analyst - _- _Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies. _- _Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support _- _Manage and resolve customer complaints. _- _Identify and escalate issues to supervisors as and when needed. _- _ Provide product and service information to customers. _- _Research required information using available resources andOffer Solution to customers. _- _Research, identify, and resolve customer complaints usingapplicable software. _- _Route calls and tickets to appropriate resources and Domains whocan best support he user, _- _Document all call information according to standard operatingprocedures. _- _Recognize, document, and alert the management team of trends incustomer calls. _- _Create SOPs for new Issues and resolution given. _- _Complete call logs and reports. _
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/12/2024
Data de expiração
  • 20/03/2025
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