SUPERVISOR(A) DE SPA & FITNESS

Job Number Job Category Spa Location Renaissance Sao Paulo Hotel, Alameda Santos, , Sao Paulo, Sao Paulo, Brazil VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY   Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
Answer questions about available services, general property information and amenities.
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
Monitor and stick to time schedule throughout the day.
Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed.
Promote and sell spa/salon services and retail products.
Complete requisitions for additional products, supplies, or equipment.
Inspect work areas and tools/equipment to ensure conformance to company standards.
Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS Education.
High school diploma or G.
.
.
equivalent.
Related Work Experience.
At least 2-years of related work experience.
Supervisory Experience.
No supervisory experience.
License or Certification.
None       Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting.
Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening.
They see business travel as an adventure because they see all travel as an adventure.
Where others may settle for the usual, our guests see a chance to bring home a great story.
And so do we.
We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.
If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels.
In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.