SOFTWARE ENGINEER \/ SITE RELIABILITY ENGINEER

Location & TravelThe role is currently remote.
We will be opening an office in Campinas, SP, in the next year to two years and when we do there will be an expectation to come into the office quarterly for various team meetings.
What You'll doCollaborate with development teams to troubleshoot and solve problems, reducing customer impact.
evelop automated runbooks and implement measures to handle issues proactively.
pply sound engineering principles and mature automation to our operating environments.
onitor, maintain, and enhance the reliability and performance of applications on our Guidewire Cloud Platform.
everage your automation and software engineering expertise to optimize systems and eliminate toil.
ocument and examine incidents to improve processes and continuously prevent future occurrences.
tay up-to-date with the latest industry trends, tools, and best practices in site reliability engineering.
ontribute to a culture of innovation, learning, and continuous improvement.
hat You'll BringProven experience as an SRE or similar role, with a track record of improving system reliabilityStrong problem-solving skills and the ability to analyze complex systems and devise effective solutionsExcellent collaboration and communication abilities to work cross-functionally and clearly document processesExperience with automation, monitoring, and performance optimization tools and techniquesDedication to maximizing uptime, scalability, and delivering an exceptional end-user experienceA passion for technology and a strong desire to continuously learn and grow your skillsAlignment with Guidewire's mission to leverage technology to help protect and support othersRequired Skills & ExperienceProven experience leveraging application performance monitoring (APM) and telemetry tools to troubleshoot and diagnose problemsProven experience triaging and debugging distributed systems on cloud infrastructureProven experience in designing and engineering CI/CD pipelines within Kubernetes (K8S) and legacy ecosystemsProven experience in designing and engineering monitors, dashboards, and synthetic transactions in DatadogProven experience in building, deploying, and running scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approachesProven experience in managing infrastructure configuration at scale using multiple approaches and/or tools such as GitOps, Puppet, or AnsibleGood understanding of AWS cloud networking and security with hands-on experience remediating infrastructure vulnerabilities at scaleGood understanding of SLIs, SLOs, and Error BudgetsComfortable with Linux system administration, with the ability to program/script using Python, Go, Java, shell, or equivalentParticipate in mandatory on-call rotations to ensure service availability and reliability, responding to incidents and alerts outside regular hours, including weekends and holidays.
Candidates must be willing and able to fulfill this critical responsibility.
referred SkillsSRE certified in multiple categoriesAWS certified in multiple categoriesProficiency with SQL, database administration, data pipelines, performance tuning, and schema designProficiency with multiple pipelining tools such as TeamCity, Bitbucket Pipelines, Jenkins, and GitHub ActionsFamiliarity with open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS Redshift, etc.