SNR INTEGRATION SVCS CONSULTANT

Snr Integration Svcs Consultant - This role is right for you if you enjoy assisting customers with technical questions, troubleshooting, and finding solutions to help them use our solutions effectively. Technical tasks: Monitor system integration errors and proactively support clients to resolve issues in a timely manner. Responsible for client system maintenance on a global/regional level: make configuration system changes for all countries within scope. Set up complex tickets of global/regional scope in our service tool (Siebel), following the design and input from the Global Integration Architect (GIA). Create test cases and cooperate with GTT (Global Testing Team) in regression testing for monthly feature packs; coordinate testing in your region. Keep client-specific documentation up to date. Receive training and knowledge on new integration features released by the ADP product team as well as features released by the HCM System provider (SuccessFactors / Workday / Oracle). Client-facing responsibilities: Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality. Participate in the transition process from implementation to ongoing service. Help define the cross-functional service scope , responsibilities, and a delivery list with your client. Take ownership of the regular review of all open global/regional tickets and provide regular updates to the GIA. Handle escalations with appropriate complaint handling procedures. Address recurring or unresolved problems faced by the client, provide analysis , and propose solutions, involving product management where necessary and managing the configuration, testing, and release of the solution to the clients satisfaction. Support other activities such as user training delivery. Internal collaboration: In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams. Closely co-operate with Global Integration Architect (GIA) on global process alignment. Coordinate the creation and update of internal technical communication across the regions with local application support teams. Support the GIA in estimating effort and cost for Customer Change Requests (CCR) and regional or global implementation activities. Act as a single point of client services contact for any internal technical discussions. WHAT WE OFFER Integration in a team of experienced professionals where you can show your skills, learn, and grow in your career . Structured onboarding and training curriculum and buddy system to give you a smooth start. Flexible working hours and hybrid work schedule (office/home). A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services. WHAT YOU BRING Fluency in English (oral and written). Strong initiative and enthusiasm for solving technical support questions. Good analytical skills. Familiarity with MS Office suite, SharePoint, Webex. Experience with ticketing systems or client relationship management tools (e. g. , Siebel). Minimum 4 years of relevant experience. Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus . Knowledge of system integration components (APIs, SFTP, middleware, databases, backend, frontend applications) is a plus . Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADPs operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values. #J-18808-Ljbffr