SITE RELIABILITY ENGINEER (SENIOR) ID

Job Description AgileEngine is one of the Inc.
fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed!:) What you will do Day-to-day management of alerts, checking systems, and escalating issues as necessary; Be part of a team that provides 24×7 on-call support for critical SaaS events; Available in case of emergencies when team members are not available or need help; Documentation of issues and remediation steps; Proactively create appropriate monitors in the EKS/K8S ecosystem; Deploy to EKS/K8s cluster using Terraform and Helm; Learn and maintain existing infrastructure running under Docker Swarm; Improve existing infrastructure health by implementing checks and scripts to correct known issues; Maintenance and development of deployment code; Automating tasks that are currently executed manually; Implement/integrate new technologies in our Cloud Infrastructure; Collaborate with other teams and departments to provide the highest level of support and assistance; Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes; Work closely on solutions with Support, Customer Success, Migration, and Professional Services; teams to provide the best in class SaaS service to our customers; Perform RCA and take necessary corrective actions to prevent the recurrence of issues; Create and assign alert-related actions to the appropriate team after the investigation; Handle support requests for environment-specific actions; Identify and provide automation requirements to improve RCA.
Must haves  Hands-on AWS Cloud Engineer; Working knowledge of EKS/Terraform/Helm; Working Experience with Docker and Docker Swarm; Good understanding of AWS IAM roles and policies; Logging and Monitoring AWS Resources using CloudWatch logs; Experience working with Linux environment; Proficient in Bash and/or Python scripting; A strong understanding of web technologies such as REST APIs; Working Experience with monitoring solutions, such as Grafana, and Prometheus; Excellent oral and written communication skills; Customer-facing communication skills to effectively explain issues and RCAs to them; Experience in Product/Application Support for SaaS-based products; Understanding of APIs, Databases, Systems Architecture, and Design; Designing, implementing, and operating in a DevSecOps; Upper-intermediate English Level.
The benefits of joining us Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
Requirements Hands-on AWS Cloud Engineer; Working knowledge of EKS/Terraform/Helm; Working Experience with Docker and Docker Swarm; Good understanding of AWS IAM roles and policies; Logging and Monitoring AWS Resources using CloudWatch logs; Experience working with Linux environment; Proficient in Bash and/or Python scripting; A strong understanding of web technologies such as REST APIs; Working Experience with monitoring solutions, such as Grafana, and Prometheus; Excellent oral and written communication skills; Customer-facing communication skills to effectively explain issues and RCAs to them; Experience in Product/Application Support for SaaS-based products; Understanding of APIs, Databases, Systems Architecture, and Design; Designing, implementing, and operating in a DevSecOps; Upper-intermediate English Level.