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SENIOR IT SUPPORT SPECIALIST

São Paulo - São Paulo

Descrição da oferta de emprego

Senior It Support Specialist - The Senior IT Support Specialist will contribute with the team, based in France, on improving our overall IT. He/She will have to deliver on projects, improve our processes, and sometimes assist the team on various topics. Aside from operational activities, He/She will have to manage the budget for Brazil and collaborate with managers to provide the appropriate level of IT services and support. Your mission Handle Level 1 and 2 support for all Brazilian tickets Manage tickets (assignment, categorization, follow-up) Maintain and update the hardware inventory (laptops, accessories, spares) Create and update support procedure documentation Regularly perform root cause analysis for frequent incidents and identify patches to avoid new attempts, reduce occurrences, or find workarounds to fix issues more rapidly. Prepare and facilitate all IT onboardings and offboardings (hardware, software, and access) Ensure training for users to better utilize collaboration, communication, and productivity tools Maintain all IT equipment in good and operational condition at the office (meeting rooms, network, printers) Deliver on the IT roadmap and various IT projects Contribute to continuous improvement by suggesting process updates, automations, and reducing IT obsolescence. The perfect candidate Senior: at least 3 years of experience in a similar position. Autonomous and problem-solver: you are not afraid of being the only IT contact in Brazil and are confident in finding solutions. Team player: youll be the first contact for all Swilers in Brazil and will collaborate with many people, including the IT team with whom you can share and work remotely. Precise and well-organized: you ensure accurate asset management and have a proper sense of priorities. Technical and passionate: you aim to understand the root cause of situations you encounter. You are motivated to discover and learn new technologies and are not afraid to experiment and test. Professional English mandatory On-site position in Sao Paulo Our stack Offices in Brazil and France Laptop PC & Mac (1000 laptops + 250 smartphones) SaaS: Google Workspace, Slack, Notion. . . #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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