SALESFORCE EXPERIENCE CLOUD ANALYST

Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: Job Title: Salesforce Experience Cloud Analyst Job Summary: We are looking for a skilled Business Analyst with expertise in Salesforce Experience Cloud. The role involves leveraging Salesforce's capabilities to enhance stakeholder experiences and articulating low/no-code solutions to both technical and non-technical stakeholders. The ideal candidate should have extensive experience in no-code and low-code development to create and manage user-friendly solutions on the Salesforce Experience Cloud platform. While Salesforce knowledge is essential, strong business analyst skills are highly valued. Key Responsibilities: Ability to easily explain technical concepts in simple, non-technical language to make information relatable and engaging for business stakeholders Ability to train users on how to use low-code tools effectively Design, develop, and implement solutions on the Salesforce Experience Cloud platform using no-code and low-code tools. Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Configure Salesforce Experience Cloud to meet business needs, including creating and managing communities, portals, and sites. Utilize Salesforce's declarative tools, such as Flow, Process Builder, and Lightning App Builder, to automate business processes and enhance user experiences. Provide ongoing support and maintenance for Salesforce Experience Cloud solutions, including troubleshooting and resolving issues. Stay up-to-date with the latest Salesforce features and best practices to continuously improve the platform's capabilities. Conduct training sessions and create documentation to ensure end-users are proficient in using the Salesforce Experience Cloud solutions. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience with Salesforce Experience Cloud, including no-code and low-code development. Strong understanding of Salesforce's declarative tools and capabilities. Excellent problem-solving skills and the ability to work independently and as part of a team. Strong communication and interpersonal skills (written and verbal), with the ability to effectively collaborate with stakeholders at all levels. Salesforce certifications, such as Salesforce Certified Experience Cloud Consultant, are a plus. Experience with other Salesforce products, such as Sales Cloud, Service Cloud, and Marketing Cloud. Preferred Skills: Familiarity with web development technologies, such as HTML, CSS, and JavaScript. Knowledge of Agile methodologies and experience working in an Agile environment. About Us: At Mosaic, we are committed to leveraging technology to drive innovation and deliver exceptional stakeholder experiences. Join our team and be part of a dynamic, forward-thinking Primary SkillSalesforce Cloud Analyst Years of Exp / Band5+ years Location – Pan India or any constraint – Also mention location for physical attendancePAN India Project type (Support / Dev / Maintenance / Testing)Development Shift involved – If yes please share timing.2:30 p.m. to 11 p.m. Customer interview involved – yes / NoNo Salary Range Notice PeriodImmediate/ 30 days SkillMandatoryProficiency Level (1-5) Salesforce experience CloudYes4 Salesforce service, sales, marketing cloudYes3 Salesforce's declarative tools, such as Flow, Process Builder, and Lightning App BuilderYes3 organization that values creativity, collaboration, and continuous improvement. Habilidades: Primary SkillSalesforce Cloud Analyst Years of Exp / Band5+ years Location – Pan India or any constraint – Also mention location for physical attendancePAN India Project type (Support / Dev / Maintenance / Testing)Development Shift involved – If yes please share timing.2:30 p.m. to 11 p.m. Customer interview involved – yes / NoNo Salary Range Notice PeriodImmediate/ 30 days SkillMandatoryProficiency Level (1-5) Salesforce experience CloudYes4 Salesforce service, sales, marketing cloudYes3 Salesforce's declarative tools, such as Flow, Process Builder, and Lightning App BuilderYes3Formação Acadêmica:Não informadoSalário:A combinarCargo:Analista de sistemasEmpresa:Decision groupAtua com consultoria de mão de obra de serviços de tecnologia.Ramo:Recursos Humanos/ Recrutamento e seleção (FJ)