RESIDENCES LIAISON LEAD

Job Number Job Category Administrative Location W Hotel Sao Paulo, Rua Funchal 65, Sao Paulo, Brazil, Brazil VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY   Coordinate departments (e.
., administrative, operating, sales, and engineering services) directly affecting residents and serve as their liaison with homeowners and residents.
Maintain a close relationship with the General Manager and associated departments, working with all levels of the operation to ensure all aspects of owner’s experience meets standards.
Represent the General Manager with the residents.
Maintain knowledge of the Property Owner Association and Condominium Owners Association, including legal and financial aspects.
Track daily house counts and expected arrivals/departures as well as unit availability status for any given day.
Monitor preparation of financial statements each period.
Coordinate the development of the community’s long range and annual (business) plans.
Assist in maintaining all aspects of building maintenance affecting day-to-day operations including elevators, heat, water and life safety systems in club home units.
Prepare specifications and recommend vendors for all bids and services by outside contractors.
Manage relationships with vendors.
Participate in board and annual meetings.
Assist other employees to ensure proper coverage and prompt resident and guest service (e.
., residential concierge, door staff).
Provide assistance to coworkers, ensuring they understand their tasks.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Welcome and acknowledge all residents and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank residents and guests with genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.