REMOTE SERVICE ENGINEER
Descrição da oferta de emprego
Your Role.
As a Remote Service Engineer, you will be the first line of defense for our customers' technical issues.
You'll receive, understand, and resolve customer requests related to product or service malfunctions.
Your responsibilities will include.
Providing Advanced Technical Support.
Diagnosing and resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.
Managing Customer Cases.
Efficiently handling customer cases, documenting service records, and communicating updates and solutions clearly.
Ensuring First-Time Right Resolutions.
Collaborating with field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.
Escalating Issues.
Identifying and escalating critical issues to the appropriate teams for timely resolution.
Handling Customer Feedback.
Addressing customer complaints and feedback promptly and professionally.
Qualifications.
To succeed in this role, you should have.
incident resolution and Ticket management Experience with HIS and PACS Technical Skills on OS (windows Server ) Basic networking understanding (VLAN, Load Balancer, Switches) Why should you join Philips? Working at Philips is more than a job.
It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.
Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.
Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of , the Vietnam Veterans' Readjustment Act of , and Title I of the Americans with Disabilities Act of , applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran EEO Is The Law and Supplement Poster | Pay Transparency Nondiscrimination Statement
Detalhes da oferta
- Indeterminado
- Em todo o Brasil
- Indeterminado - Indeterminado
- Indeterminado
- 25/10/2024
- 23/01/2025
Job description complete end to end technical support and service know how that includes receipt of purchase order to delivery, installation, clearance of client outstanding... requisitos do trabalho requirements basic education: biomedical engineer work experience: minimum of 5-10 years in a similar......
All clients are canada based and service is provided over the phone and by email... this role is primarily accountable for handling, resolving, and communicating service requests from canadian clients... responsible for contributing to a strong collaborative team and building customer working relationships......
Experience in the customer service field is a plus! outros dados de posição what we offer: permanent remote opportunity! a competitive monthly compensation for services in usd... additional service fee: available and ranging from 5% to 30% of your monthly compensation, according to services delivered......
Experience in the customer service field is a plus! outros dados de posição permanent remote opportunity! a competitive monthly compensation for services in usd (for non-indonesian candidates)... additional service fee: available and ranging from 5% to 30% from your monthly compensation, according......
Flexible, remote participation... remote participants from any location worldwide are welcome... submit recorded data promptly... reliable internet connection for data submission... this 30-minute task showcases your language expertise on a global stage, contributing to something truly innovative......
Flexible, remote participation... remote participants from any location worldwide are welcome... submit recorded data promptly... reliable internet connection for data submission... this 30-minute task showcases your language expertise on a global stage, contributing to something truly innovative......
Requisitos do trabalho requirements basic education: biomedical engineer work experience: minimum of 5-10 years in a similar role and industry others: good presentation skills, it knowledge (pc, ms-windows, networks, ms-office) willingness to travel on a global scale workload:100% contract: contract......
#backend #java #emv #mysql #springboot # testingframeworks #sql #payments # software engineer #rest #docker #jp&fconsultoria; #recrutamentoeseleção #vaga #oportunidade #empregos #trabalho benefícios: assistência médica e odontológica, remuneração variável anual (ppr), auxílio refeição e alimentação......
Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company • share your passion for staying on top of tech trends, experimenting with and learning......
Infrastructure as code deployments with cloud... event-based cloud solutions development, using services like event bridge, lambdas, step functions, and more... #cloud #engineer #dynamodb #cloudformation #python #fullstack #applications #development #process #infrastructure #automation #development #aws......