ORACLE SUPPORT ANALYST

Job Description.
We are seeking an Oracle support analyst with knowledge of Oracle systems to join our dynamic IT team.
The candidate will be responsible for designing IT solutions.
This role requires a deep understanding Brazil Tax and revenue requirements of Oracle tools, strong problem-solving skills, and the ability to work in a collaborative environment capable for..
Conduct surveys and develop functional definitions for developers.
Participate in version migration projects.
Provide functional support.
Prepare and conduct training sessions.
Contribute to the diagnosis and treatment of incidents and problems.
Perform other activities related to user service and information technology based on Oracle PSRM.
Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1.
Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2.
Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3.
Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.
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e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No.
Performance Parameter Measure 1.
Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2.
Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3.
MIS & Reporting 100% on time MIS & report generation   Mandatory Qualifications.
Experience in projects involving support, improvements, implementation, and integration of corporate information systems based on Oracle PSRM.
Courses on Oracle PSRM supports.
Functional knowledge in Forms (registration and tax), Person & Account Configuration, Obligation, P&I Control, Financial Transactions, Adjustment & Payment, Rates, Overdue Process, Overpayment Process, Credit & Collection, Refunds, Process Flows, Collection, and Case Management.
Technical knowledge in parameterization and configuration.
Data Migration, Tax, VAT, Revenue, and Collections Implementations.
Degree in Information Technology, Engineering, or related fields; or a degree in any other field accompanied by a postgraduate certificate (specialization, master's, or doctorate) Fluent in Portuguese and English.
Preferred Qualifications.
Experience in public sector projects.
Solid knowledge in tax management.
Mastery of receptive and active service techniques.
Ability to express oneself clearly and objectively, both in written and spoken language.
Ability to adapt to established standards and regulations.
Ability to work in groups.
Commitment to the mission and service guidelines.
Mastery of techniques for diagnosing incidents and problems.
Postgraduate degree in Information Technology.
Wipro is an egalitarian company that offers employment opportunities to all people, running a selection process that does not consider race, gender, nationality, ancestry, disability, sexual orientation or any other status protected by applicable law.