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MOBILILTY SUPPORT ANALYST

Curitiba - Paraná

Descrição da oferta de emprego

Mobililty Support Analyst - **Responsabilidades incluem, mas não estão limitadas a**:Triagem de incidentes e solicitações móveis identificados. Assinar aplicativos iOS e Android. Trabalhar com os sistemas de Gerenciamento de Dispositivos Móveis (MDM) para dar suporte e solucionar problemas de aplicativos móveis para resolver problemas do usuário final. Solucionar problemas de implantação de aplicativos em MDM, Apple ou Google Play. Publicar aplicativos em todas as lojas de aplicativos: Apple/Google Play e MDM. Configurar aplicativos móveis em ambientes MDM. Provisionar perfis em MDM. Identificar falhas/problemas comuns por meio de ferramentas de monitoramento móvel. Trabalhar diretamente com usuários finais para auxiliar em problemas de aplicativos móveis, falhas, logs e relatórios de bugs. Pesquisar opções quando ocorrem anomalias e relatar problemas complexos à equipe de desenvolvimento. Criar e atualizar regularmente a documentação técnica e os guias do usuário final. Auxiliar nas inscrições e solução de problemas do MacBook. Criar relatórios para entender melhor o portfólio de aplicativos móveis. **Tecnologias**:DataDogPower BIMicrosoft Office (Word, Excel, Outlook)ServiceNowVMware WorkSpace One UEM / AirwatchMicrosoft Intune e Microsoft Company PortalAzure DevOpsApple App Store ConnectGoogle Play ConsoleBlackberry Dynamics**Experiência Técnica**:Gerenciamento de aplicativos móveis no Microsoft Intune. Ter publicado aplicativos móveis na Google Play Store ou Apple AppStore. Experiência com Apple Business Manager. Capacidade de gerenciar uma fila de tickets e fornecer atendimento ao cliente. **Habilidades Comportamentais**:Excelência em identificar problemas, comunicando problemas/lacunas. Habilidades organizacionais e administrativas. Capacidade de trabalhar de forma independente e como parte de uma equipe. Proficiência em inglês (escrito e oral). Ter excepcionais habilidades de resolução de problemas e comunicação.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/01/2025
Data de expiração
  • 07/04/2025
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