MID-LEVEL BUSINESS OPERATIONS ANALYST

Mid-Level Business Operations Analyst - EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That''s precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe. We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let''s make history together? We are seeking a Mid-level Business Operation Analyst to be part of a high growth technology and payments company with a solid track record of delivering high value to our customers. By joining us you will have the opportunity to be a part of our growing Corporate Initiatives Team. The ebanker will work with the Business Operations Team focused on Strategic Merchants and Partners, you will find many opportunities to engage with different business areas (technology teams, fraud prevention, commercial and merchant services) and improve the overall performance of payment solutions offered by EBANX. You will also be responsible for: Handling Payments Operations Performance, monitoring key payments performance indicators (KPI) to identify and report in detail any instabilities, anomalies, deviations, risks or opportunities; Identify approval opportunities at the acquirer and issuer level and propose an action plan to improve approvals and conversion rates: analysis of authorization messages, recurrence flag, performance between issuers, products and brands schemes; Manage relationships with payments partners in order to provide better performance and operation stability; Conduct A/B Test with acquirers, focusing on improving approval and evaluating Trusted MID scenarios; Responsible to follow trends and changes in local regulation that may impact on Approval Rate - Association from each region; Collaborate with internal stakeholders like fraud prevention, data, commercial, and engineering to guarantee and deliver the best approval rates for our merchants; Creating andtracking action plans and timelines regarding improvements of approval rates. Main requirements for this position: Previous experience in the payments industry, e-commerce or similar; Great communication skills, both verbal and written; A self-starter who is comfortable working in a fast-paced and data-driven environment; Microsoft Excel or Google Sheets skills; Organizationskills; Excellent proficiency in English and Portuguese. Proficiency in writing queries in SQL. What else would we like to see: Bachelors degree; Spanish or English; Experience with data visualization and analytical tools (Tableau & Kibana). Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife. #J-18808-Ljbffr