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LATAM FIELD SUPPORT ENGINEER

São Paulo - São Paulo

Descrição da oferta de emprego

Latam Field Support Engineer - Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. **MAIN RESPONSIBILITIES**:Regularly report to management on your own activities. Coordinate / Manage deployment with local teams of IPS Software/Tools including Production Equipment topics (Supervision, Platform,?), Data Processing (Engine RTDP,?), Crypto systems (KMS,?), Job Management systems (JMS, APS,?), ?Be the point of contact for a set of Perso centers over LATAM?s region - Provide regular feedback to development team through Central Support and Deployment team about production needs and ensure those requirements are understood and taken into account into development roadmap. Participate to Software integration/acceptance before LIVE migration. Work with IPS dev, IMT, Security, operation teams, ISS/MSC, TC, Order Engineer teams to define and implement the best solution for maximum site efficiency. - Define and provide recommendation, ensure Knowledge and best practicetransfer to other team members, Production sites in his area. Ensure training of final users for them to properly operate systems and manage level 1 support (IPS tools and associated process). Ensure onsite level 2 supports (by travel or in remote) and ensure escalation process to development teams when needed. **REQUIREMENTS**:Engineering degree in computer sciencePrevious and relevant experience in industrial and/or software environmentGood knowledge of Banking/Security production tools and processes would be a plusKnowledge in IT and Oracle/MariaDB database administration would be a plus. Good communication skills (English is mandatory)Ability to work under pressureStrong analytic skills to solve complex technical problemsCustomer satisfaction orientedRigorous / OrganizedAutonomyTravels in LATAM (5 to 10 per year max. )
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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