JR. HELP DESK

Jr. Help Desk - We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, youll create a boundless impact that transforms your careerand the lives of people across the world. Visit us at UST. com. Role Description : The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations, and mobile devices while ensuring a positive employee experience. They will act as the face of IT for the client and offer a personalized experience to the client end-user. They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-users IT support experience. To build a quality end-user experience, the DSE partners with client management and their vendors daily. Primary responsibilities : Advanced Level of English (mandatory). End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers, and mobile apps. Advanced knowledge and training in configuration, installation, and troubleshooting desktops (MAC and PC), laptops, printers, and mobile applications. Responds to end-user product related questions for all supported hardware, software, and applications. Understands and maintains/outperforms service levels established. Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues. Understands working on ServiceNow ticketing tool. Additional Knowledge & Skills : Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software, and applications being supported. A+ and Network+ Preferred at minimum. Basic knowledge of networking, Airwatch, SCCM, and Cisco routers and switches. The ability to multi-task and handle ever-changing priorities. Willingness to learn new skills and work outside of your comfort zone with the end-user community. Ability to manage individual tasks that may require cross-departmental communication and collaboration. Minimum Requirements : 2+ years in a customer facing deskside support / end-user computing role. Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required. Must have excellent communication skills, positive attitude, and be engaging with end-users. Must be flexible and able to work various shifts to include weekends if needed (not expected). Experience with MAC, Microsoft OS, and Microsoft Office applications. Experience with problem solving in a support-oriented environment. Exceptional soft skills and troubleshooting skills. Team player, good communicator, self-directed work style, and ability to multi-task. Details Modality : 2 days of work per week and all 2 days in the offices Tuesday & Thursday. Schedule: 8-5 pm. Place: Vila Cordeiro, São Paulo. What We Believe We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human-centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions. Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. An Equal Opportunity Workplace, Free of Discrimination and Harassment At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage. #J-18808-Ljbffr