IT SUPPORT ANALYST

IT Support Analyst Apply your talent and skills to help leading companies improve everyday life.
Who We Are Cognizant (Nasdaq-100.
CTSH) engineers modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we’re improving everyday life.
See how at www.
ognizant.
om or @cognizant.
What You’ll Do As an IT Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.
Key Responsibilities · Talking via audio/video-conferences with users and suppliers in the local language to understand the user's request/complaint, as well as the steps required for reproduction and solution; · Perform root cause analysis of incidents.
· Investigation and diagnosis of problems in the monitored environments and scope of this proposal.
· Resolving identified problems (developing solutions to the problems identified for the systems directly under their responsibility, and opening requests for improvements with suppliers for third-party packages).
· Meeting legal demands and system improvements.
· Updating environments.
· Follow-up on improvement/correction deploys.
· Providing services within the SLA agreed in the contract with the client.
· Constantly analyzing and proposing improvements to the service in order to reduce effort or eliminate redundancies.
· On-call availability to deal with critical problems.
· Proactively monitoring the service and reporting possible failures to the person responsible in Latin America.
Preferred experience.
· Experience with Level 3 support.
· Good programming experience for debugging and maintenance (Java, Python or.
et skills).
· Experience with SQL.
· Understanding and experience of ITIL methodology.
· Advanced English.
· Accept working in the hybrid model in São Paulo.
Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.