IT SPECIALIST

It Specialist - - Support GPEs and Business area on improvement projects implementation and software changes definition. - Develop / Improve and support the business processes Order-to-Cash (LE-TRANSPORTATION) that are- appropriate for the business requirements (information flow, function, workflow)- well integrated in the companies process environment (interfaces)- working as expected (reliability, integrity, effectiveness)- Minimizing the required resources (efficiency). - The role is measured according to overall issues reduction by root cause solving and successful improvements implementation. **Main activities and responsibilities**- Consult, design and configure business processes market to order- Responsibility on LE-TRA processes: SAP LE Transportation, Oracle TMS, Import and Export process- Providing issues resolution, root cause analysis and bug fixing. - Cooperate with global Integrated Business Services (IBS) teams, independent of the region, to implement projects, attend requests and resolve the issues related to E2E processes responsibility. - Lead or participate in task forces to mitigate complex issues, eliminate root causes of the problems and achieve system stabilization. - Documentation of implemented solutions. - Working on Digitalization projects. - Conduct and/or participate in workshops, training and knowledge transfer sessions to be aware of the processes implemented and perform an efficient support for users. - Consult and advice GPEs during the implementation of improvement initiatives. - Cooperate with GPEs to understand and define the possibility of standardization and automation. - Coordination of external service providers and suppliers within own area of expertise- Perform technical leadership in projects workstreams- Consult/Design- adequate and efficient design of business processes- Input: business requirement specifications (business case, information/data, information flow, functions), process interface specifications, existing procedures- Consult/Design: consult the business (process) owner in the design of the business process- Output: new or improved business process, new or improved procedures- Design/Configure- Input: process requirement specifications (information/data, information flow, functions)- Operate:- Input: need/request for operation of specific task- Operate: perform tasks- Output: solved need/request- Support- enable and ensure continuous and reliable business processes- Input: Incidents (user issue, feature request, software problem, etc. )- Support: analyze incidents, support users (2nd, 3rd level support; mainly for key users), document problem or feature request as a service message- Output: feedback to incident owner, solved incident or documented problem or feature request- Administrative tasks- continuing education in own areas of expertise- collect efforts and assign to tasks/projects (CATS)- initiate/attend necessary coordination- ticket system operation**Key skills and capabilities**- High level of expertise in consult and design of business processes Order-to-Cash (SAP LE-TRA); - High level of expertise in related industry sectors; - Bachelors degree (University education); - Advanced knowledge of business process management methods; - Advanced knowledge in project management; - basic knowledge in information architecture management; - basic knowledge in IT service management (e. G. ITIL); - basic knowledge in IT risk management; - Desired mindset competencies- Strategic Thinking and Action (future oriented actions; considering different factors of influence and long-term consequences)- Market and customer orientation (Thinking and acting in line with market needs; recognizing and considering customer requests)- Result orientation (high level of self-responsibility; produce measurable results; pursue objectives consequently)- Innovation and Change (Generate ideas and support the implementation; adjust to changing situations)- Leadership (communicate direction clearly; ability to delegate; recognize and develop potentials; motivate to top performance)- Communication and Co-operation (communicate clearly; inspire others; hand-shake quality; team spirit; recognize and solve problems)- Diversity (treating other mentalities with respect and fairness)- Excellent analytical and conceptual skills- Excellent ability to work in teams- high reliability- high functional flexibility (willingness to extend his/her area of expertise)- flexibility regarding place of work (single business trips / frequent business trips / temporary change of main workplace)- Necessary knowledge in SAP S4/Hana. - Intercultu