INSIDE SALES REPRESENTATIVE

Founded in , Eastman is a global specialty materials company that produces a broad range of products found in items people use every day.
With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.
The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.
As a globally inclusive and diverse company, Eastman employs approximately people around the world and serves customers in more than 100 countries.
The company had revenue of approximately $9.
billion and is headquartered in Kingsport, Tennessee, USA.
For more information, visit  www.
astman.
om.
The job The Inside Sales Representative will provide inside sales support in Europe, Ukraine, Central Asia, the Caucasus and the Middle East, in addition to assuming direct responsibility for some accounts in the Territory.
Responsibilities.
This is a limited contract for one year as maternity leave cover.
Responsibilities   Support the regional sales team, providing administrative support in areas such as pricing, contracts, quality claims, and opportunity management etc.
Manage distributor accounts in Europe, Ukraine, the Caucasus and Central Asia.
Develop and utilize a territory management plan for directly managed accounts   Provide Voice of Customer feedback including product quality, performance and service issues and concerns  Actively participate in the demand planning process for the territory   Help provide sales analysis data to external sales team.
Engage effectively with SFDC and opportunity management process.
Process and, through effective interaction with other functional departments, ensure resolution of all customer enquiries.
Be Pro‐active in discussions with customers – Use consultative selling techniques to help drive sales and new marketing initiatives.
Build trust with channel partners to enable capture of accurate and complete data to support OM and CRM systems.
Proactive customer engagement documented in call reports.
Attend sales meetings, report on market situation.
Be familiar with Performance Films product range and be able to discuss product features, benefits and applications  Negotiate/manage pricing requests, payment terms and other variables as required.
Ensure distributor agreements are in place and updated as required  Actively participate in demand planning process  Monitor and assist with customer training needs.
Conduct desk-based research to explore new market opportunities.
Seek insights on market dynamics, competitor activity, pricing, etc.
and share this information via call reports and SFDC posts   Education •    BS/BA in business related discipline preferred   •    Previous inside sales or customer service experience essential   •    Experience with CRM and other sales systems and tools Traits.
Service focused, tenacious, Inquisitive, etc.
Competencies Fluent in English & Russian (verbal and written) and preferably one other European language Must be able to work in a fast-paced environment and handle multiple, competing priorities with a sense of urgency  Ability in networking across large, matrix organizations  Excellent written and verbal communication skills  Strong organizational skills  Enthusiastic and motivated to create opportunities for Performance Films and to leverage the strength of the brand in the territory  Self-starter able to operate with minimal supervision and a strong ability to drive to results  Strategic thinker  Good presentation skills  Results oriented and proactive  Team player and collaborative Honest and ethical Experience and/or knowledge of window film/ glass and glazing/ automotive accessories would be beneficial  Familiarity with B-2-B marketing  Meeting and Exceeding Customer Expectations  Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day Job Segment.
Demand Planner, Supply Chain, Telemarketing, Inside Sales, Operations, Sales