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HELP DESK

São Paulo - São Paulo

Descrição da oferta de emprego

Help Desk - Acompanhamento de solicitações junto a clientes, equipes de campo, internas e provedores de serviços terceirizados; Análise de problemas em primeiro nível de atendimento, sendo responsável pela documentação e triagem do problema para as equipes especializadas; Monitoramento de sistemas em tempo real, realizando abertura de incidentes, análise de falhase triagem inicial; Mapeamento de processos de retorno de material para reparo; Implementar soluções a problemas documentados nos sistemas afetado; Realizar atividades de verificações de rotina em sistemas Escolaridade:Ensino médio completoIdiomas:Inglês IntermediárioExperiências e qualificações:Conhecimentos básicos em rede de computadores (TCP-IP)Conhecimentos de MS-WindowsOutros requisitos:Conhecimentos de ferramentas Empresa importante - DiferencialExperiência em posições de atendimento a cliente - Diferencial
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/12/2024
Data de expiração
  • 20/03/2025
Técnico de Informática
Job Informática

Manter suporte técnico de nivel 1 - básico requisitos do trabalho atendimento à chamados técnicos de help desk... tècnico de informática - assistente/help desk prestar suporte técnico presencial aos usuários, diagnosticando e solucionando problemas de hardware e software... realizar manutenções preventivas......

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