GERENTE DE L&D

Gerente De L&D - ) Do you want to be in a multinational that is a Great Place to Work, support the best brands in the market, innovate and change the world all while establishing real connections with people and developing your career Join our team and let''s make it official! All Concentrix opportunities are eligible for Persons with Disabilities. We are looking for a Senior L&D Manager At Concentrix, every day is a new day to do better and, for that to happen, we look for employees who can make our client''s customer experience unique and extraordinary! Therefore, our Data and Insights Analyst needs to be skilled in interpersonal relationships and in their way of communicating, have a solution-oriented look and, above all, be an inspiration to everyone. Essential Functions/Core Responsibilities:Lead a team who facilitates onboarding, coaching, management, leadership, sales and leadership development learning programs, as well as managing the local budget. Working closely with clients, account managers, and other consultants to assess needs, design, develop, implement and communicate learning solutions and plans. Accountable for achieving individual, site, departmental and organizational training performance metrics. Develop and implement country-specific programs customized according to cultural, generational or functional needs of country-specific programs for needs/ opportunity areas such as onboarding, skills development, and leadership development. Identification, development, and testing of alternative learning modes to increase engagement and streamline materials. Measures and evaluates effectiveness of learning programs, plans for data collection and analysis and uses appropriate tools tomeasure effectiveness for each level of the evaluation. Effectively manage the facilitator community by forecasting, scheduling, balancing workload, assigning team goals, supervising performance and ensuring results. Provide coaching and career development guidance to team members to ensure professional development. Responsible for on-going classroom observations of learners and direct reports, providing guidance, mentoring, and support that focuses on performance improvement. Ensure quality processes are in place to provide a successful learner experience, from the moment of scheduling, to system administration, class delivery and on the floor impact measurement. Maintain team engagement and implement continuous improvement processes to ensure department success. Required skills A Bachelor''s degree with a focus in human resources, education, or related field. Proficient classroom facilitation skills with a preferred minimum of five years experience in leadership development, adult learning, blended learning, and/or organizational development (preferred) Adept at handling multiple competing priorities and duties in a fast-paced, result-driven, and changing environment with mínimal daily oversight. Ability to effectively interact with and relate to all levels of organizational staff Advanced English language. Proficient with Empresa importante suite of products. Ability to organize and prioritize projects or initiatives and delivers results within required timelines. Demonstrated ability to Empresa importante initiative and ownership with focus on continuous improvement. Capability to build strong working relationships with stakeholders, including senior leaders, across the business. Ability to analyze and interpret business issues and recommend solutions/best practices. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates. Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline- oriented business environment. Demonstrated ability to mentor, coach and provide direction to a team of employees. Solid understanding of the organization''s business operations and industry.