FIELD SERVICE ANALYST UBERLÂNDIA - MG

Field Service Analyst – Uberlandia – Minas Gerais Apply your talent and skills to help leading companies improve everyday life.
Who We Are Cognizant (Nasdaq-100.
CTSH) engineers modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we’re improving everyday life.
See how at www.
ognizant.
om or @cognizant.
What You’ll Do Your mission as a Field Service Analyst will be to work in the field at our client's office, located in Uberlandia – Minas Gerais, providing level 2 support to the employees assigned to the client.
Key Responsibilities • On-site IT support • Imaging and deployment of new laptops and mobile devices (BYOD).
• User onboarding/offboarding.
setting up workplaces, managing laptops and devices, collecting assets.
• Update IT Assets inventory (when assets deployed to users or returned to stock or disposed) • Coordinate with the Regional IT Manager the annual disposal of EOL IT assets.
• Provide Level 2 computer/application support.
• Troubleshoot hardware/software issues, engage vendor support for repairs.
• Resolve IT support incidents in ServiceNow, maintaining SLAs, and document support activities in ServiceNow.
• Update and patch client PC environments.
• Update and Patch local server infrastructure • Installing and updating approved software • Support network-connected infrastructure like AV systems, meeting rooms, access control, and video surveillance.
• Provide ‘hands and feet’ support to the Corporate IT infrastructure and Operations teams, for site IT infrastructure (server, storage, network, wifi,..) • Support local, regional, and global IT projects.
• Support continuous improvement programs/initiatives.
• Support Corporate Cybersecurity and Compliance initiatives • Follow IT policies and standards and ensure site compliance with internal controls.
• Support internal audit preparations and execution.
• IT procurement and vendor management.
• Support Regional IT Manager with Site budget planning Preferred experience.
· Experience with Windows OS Troubleshooting, AD, Hardware; · Experience with Software Installations and Maintenance; · Experience with M365, MS Apps Troubleshooting · Experience with networks; · Inventory control; · Supplier management, purchasing; · Budget planning; · Intermediate English.
· Accept working in the presential model in Uberlandia - MG.
Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers ) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
ognizant.
om Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.