FACILITIES ANALYST

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit.
Then we speak the same language.
Welcome to the Wolfpack.
About CloudWalk.
We are one of the fastest growing fintechs on the planet.
We kick ass.
A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue.
But not your typical startup.
We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack! If you like a dynamic environment and thrive on solving complex challenges, CloudWalk is the right place for you! Being exceptional is part of our DNA, and we make things happen with determination and creativity.
We're not your typical corporate environment - we're a fast-paced, hands-on team that values practical solutions over bureaucracy.
If you're energized by unconventional projects and love being part of a team that's revolutionizing the payments market in Brazil, this role is perfect for you! Our IT infrastructure is growing as fast as our company, and we need a tech superhero who can help us keep everything running smoothly.
Until AI takes over, we need someone who's ready to roll up their sleeves and tackle the exciting challenges of IT Support with us.
\ What You'll Be Doing.
Provide technical support for computers and peripherals.
Troubleshoot hardware and software issues.
Assist employees with technical inquiries.
Configure and set up equipment for new employees.
Coordinate the deployment of hardware and software.
Create and maintain documentation for tracking and organization.
Assist in the creation of administrative documents.
Maintain cleanliness and organization of the office space.
Ensure proper functioning of office equipment.
Act as a creative problem solver in various situations.
Address issues promptly and find effective solutions.
What You Need To Succeed.
Be available to work in person at the office in São Paulo, Pinheiros region.
Intermediate English level for conversation.
Proficiency in providing on-site and remote IT technical support.
Experience with Windows, MacOS, and Linux systems.
Familiarity with Microsoft Office and Google Workspace.
Excellent organizational abilities.
Enthusiasm and passion for technology Experience with office maintenance and repairs Basic handyman and electrical skills for office maintenance.
\ We are not expecting candidates to have expertise across all of these areas.
We will gladly help you bridge the gaps.
As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.
Diversity and Inclusion We believe in social inclusion, respect, and appreciation of all people.
We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.