DESKTOP SUPPORT ANALYST - SP

Job Summary We are seeking a Systems Engineer with 2 to 4 years of experience to join our team.
The ideal candidate will have strong technical skills in Desktop Support and will work in a hybrid remote model.
This role involves providing technical support troubleshooting and ensuring the smooth operation of desktop systems.
The position does not require travel and operates during the day shift.
Responsibilities Provide technical support for desktop systems ensuring smooth operation and minimal downtime.
Troubleshoot and resolve hardware and software issues in a timely manner.
Oversee the installation configuration and maintenance of desktop systems.
Collaborate with team members to identify and implement improvements to desktop support processes.
Ensure compliance with company policies and industry standards in all technical support activities.
Maintain accurate records of support requests and resolutions using the companys ticketing system.
Assist in the development and implementation of desktop support documentation and training materials.
Monitor system performance and take proactive measures to prevent issues.
Coordinate with other IT teams to resolve complex technical problems.
Provide remote support to users as needed ensuring effective communication and resolution of issues.
Participate in regular team meetings to discuss ongoing projects and support activities.
Stay updated on the latest industry trends and technologies related to desktop support.
Contribute to the companys overall mission by ensuring reliable and efficient desktop systems.
Qualifications Possess a strong technical background in desktop support with 2 to 4 years of experience.
Demonstrate proficiency in troubleshooting hardware and software issues.
Exhibit excellent communication skills for effective remote support.
Show ability to work independently and as part of a team.
Have experience with installation configuration and maintenance of desktop systems.
Display knowledge of industry standards and best practices in desktop support.
Be familiar with using ticketing systems for tracking support requests.
Show commitment to continuous learning and staying updated on industry trends.
Possess strong organizational skills for maintaining accurate records and documentation.
Demonstrate ability to develop and implement support documentation and training materials.
Exhibit proactive problem-solving skills to prevent system issues.
Have experience coordinating with other IT teams to resolve complex problems.
Show dedication to contributing to the companys mission through reliable desktop support.
Certifications Required CompTIA A+ Microsoft Certified.
Modern Desktop Administrator Associate The Cognizant community.
We are a high caliber team who appreciate and support one another.
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About us.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers ) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
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om Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.