DESKTOP SUPPORT ANALYST - SJC

Job Summary We are seeking a Systems Engineer with 2 to 4 years of experience to join our team in a hybrid remote work model.
The ideal candidate will have strong technical skills in desktop support and will be responsible for ensuring the smooth operation of our IT infrastructure.
This role involves day shifts and does not require travel.
The candidates contributions will directly impact our companys efficiency and productivity.
Responsibilities Provide technical support for desktop systems ensuring all issues are resolved promptly and efficiently.
Oversee the installation configuration and maintenance of desktop hardware and software.
Troubleshoot and resolve technical issues related to desktop systems both remotely and on-site.
Collaborate with other IT team members to ensure seamless integration of desktop systems with network and server infrastructure.
Maintain accurate records of all support requests and resolutions in the ticketing system.
Implement and enforce IT policies and procedures to ensure compliance and security.
Conduct regular system audits to identify and address potential vulnerabilities.
Assist in the development and deployment of new desktop solutions and technologies.
Provide training and support to end-users to enhance their technical proficiency.
Monitor system performance and make recommendations for improvements.
Ensure all desktop systems are up-to-date with the latest patches and updates.
Participate in IT projects and initiatives to improve overall system performance and reliability.
Stay current with emerging technologies and industry trends to provide innovative solutions.
Qualifications Possess a bachelors degree in Computer Science Information Technology or a related field.
Have 2 to 4 years of experience in desktop support or a similar role.
Demonstrate strong technical skills in troubleshooting and resolving desktop issues.
Exhibit excellent communication and interpersonal skills.
Show proficiency in using remote desktop support tools.
Have experience with Windows and Mac operating systems.
Display a solid understanding of network and server infrastructure.
Be detail-oriented with strong organizational skills.
Show the ability to work independently and as part of a team.
Demonstrate a proactive approach to problem-solving.
Have a commitment to continuous learning and professional development.
Be able to manage multiple tasks and priorities effectively.
Exhibit a customer-focused attitude and a dedication to providing high-quality support.
Certifications Required CompTIA A+ Microsoft Certified.
Modern Desktop Administrator Associate The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers ) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
ognizant.
om Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.