DESKTOP SUPPORT ANALYST - SJC

Desktop Support Analyst - SJC/SP Apply your talent and skills to help leading companies improve everyday life.
Who We Are Cognizant (Nasdaq-100.
CTSH) engineers modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we’re improving everyday life.
See how at www.
ognizant.
om or @cognizant.
What You’ll Do As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.
Key Responsibilities · Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.
· Advanced troubleshooting capabilities to identify the root cause of the incident reported by end users for IT devices and mobility support/management.
· Installation and configuration of hardware and software components to ensure usability by end users.
· Manage IT asset lifecycle management for the site/region, including coordination of asset collection with vendor, secure storage, tagging, imaging, allocation, recovery, hygiene validation, disposal and system upgrades.
· Coordination of cable patches with suppliers or activation on demand.
· Ensuring that basic network connectivity (LAN), Wi-Fi access, Tandberg video, printer and voice are available on site.
· Advanced troubleshooting capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras and monitors).
Preferred experience.
· Experience in supporting overall manufacturing / lab IT systems and IT devices.
· Basic troubleshooting capabilities (L1 level) for network devices including rack and stack (routers, switches, firewalls, wireless access points).
· Knowledge of GMP and GxP.
· Intermediate English.
· Accept working in the presencial model in São José dos Campos.
Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.