DATA IMPORTATION AND MIGRATION TEAM LEAD

Data Importation and Migration Team Lead - Our mission is to make the healthcare experience more human. Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps. Job Description As Team Leader of the Data Importation Department, you will play a crucial role in the company's operations, leading and developing the Data Migration Team. The management role focuses on KPI analysis, and creating tactical and operational plans while constantly seeking improvement and efficiency opportunities. It also involves collecting and analyzing feedback from the major stakeholders (Customer Success, Customer Care, Data Quality) to identify trends and areas for enhancement, always aligning local team practices with global standards. What you will do in this role: Manage and support the professional development of a team of 5 Data Importation Analysts; Serve as the main point of contact for both Global & Local Structures regarding data migration; Provide support to your team and clients by resolving data-import-related issues and offering assistance through designated communication channels; Identify business challenges through data analysis while developing innovative solutions (through script development, for instance) to enhance operational efficiency, customer satisfaction, and team productivity; Ensure data security and confidentiality by implementing strict data security practices and policies within the team; Contribute to the development of detailed internal documentation related to import processes. What makes you a strong fit: Higher Education in Data Processing or other IT-related fields; Excellent English communication skills - there are daily interactions with our global partners; Experience leading people - especially Customer Success or IT Support teams; Advanced Excel and SQL skills; Great analytical thinking skills and the ability to solve complex technical and business problems through data analysis and human relations; Basic knowledge of programming languages like Python and R; A sense of urgency and ownership to effectively address critical issues in a very fast-paced environment. Additional Information Our working hours are from Monday to Friday , from 9 am to 6 pm. Benefits: Need to work beyond your usual hours? We have a compensatory time off system in place; For the commute, we offer Vale-Transporte; We offer a Meal Voucher worth R$662,00 a month, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or do half and half, making life easier for those who are 100% remote or hybrid; We offer Medical, Dental, and Group Life Insurance; Did you think your Pet would be left out? Of course not! We offer Plano Pet, which extends care to your furry companion; Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days; ApoioPass offers free professional support and guidance in the psychological, legal, economic, and social areas, providing support for those, more delicate issues; What about that fitness life? We offer Gympass for you and up to 3 dependents! Creditas: Payroll loan services, eligible after 6 months of employment; Stock Options - eligible after 6 months of employment (5 years grace period); Everyone has a birthday, right? Our present, for you, is a Birthday Day Off; Our work licenses are special: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days; got married? 7 days of rest! For moms and dads on duty, we have Daycare Assistance; We have a robust Partnership Club, with discounts ranging from teaching institutions to exclusive banking benefits; Our New Warriors Referral Program offers up to R$600 per person who stays with us for more than 6 months. Contract Type: CLT . We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. Seniority levelMid-Senior level Employment typeFull-time Job functionInformation Technology IndustriesTechnology, Information and Internet #J-18808-Ljbffr