COORDINATOR, DESK

Coordinator, Desk - ORGANIZATIONAL RELATIONSHIPUnder the general supervision of the Director, Global Sales South America the Desk Coordinator, South America works mainly with the Manager of the Desk in Sao Paulo and the local Sales team, and the Desk in Chicago, but also with the EVP South America, the Global distribution Systems department, the Revenue Account Management department Marketing Department,, HoteI members and clients. Functional direction and support is provided by PH&R Vice President, Customer Relations based in Chicago. DUTIES & RESPONSIBILITIESA. Assist travel agents, and corporate accounts calling the São Paulo office numbers with booking reservations, and with any additional services they might need as part of their clients stay. Among these services are room upgrades, amenities, golf tee times, clearance over sold out dates, request for transfer, dinner reservations etc. Be pro- Active in offering services even if none are initially requested. B. Assist the Travel Industry and Corporate Sales managers in São Paulo and abroad with service requests filtered through this office. C. Maintain the necessary quality control procedures internally to log special service requests and follow- Up on results. PH&R CRMis used for this function. D. Assist Travel Agents with collection of commissions due to them by member properties. E. Assist in organizing sales events in the Region and participate as appropriate. F. Visit top producing agencies and agents as planned on occasion with local Sales team. QUALIFICATIONSWorker characteristics are normally acquired through the completion of a university degree program and experience working in customer contact or reservations positions. Basic knowledge of international travel, geography and cultures. Strong written and communications skills in Portuguese, English and Spanish. Ability to gain trust and respect in a consultative roll. WORKING CONDITIONSWorking environment is located in one of the most distinct and highly appointed office buildings in São Paulo close to commuter lines. Office space is beautifully as well as functionally decorated including all required technology tools. Incumbent is seated most of the time. REQUIRED TRAINING1. Orientation2. SynXis Voice Agent3. PH&R CRM Training4. Sharepoint Training5. Outlook Training7. All PH&R ServicesDISCLAIMER:The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.