COMMUNITY RELATIONS SPECIALIST BRAZIL

Community Relations Specialist Brazil - We offer long- and short-distance carpooling as well as a bus marketplace, with the mission to become the go-to marketplace for shared road mobility. Today, our community counts over 100 million travelers in 22 countries, creating a smarter, friendlier and carbon-saving transport network. Every year, our community saves 1. 6 million tons of CO2e by sharing the road, equivalent to the CO2 emissions generated by Paris traffic in a year. But it doesn''t stop here - our team of 250+ engineers is developing innovative algorithms to further unlock the potential of shared travel and multiply its impact. We''re looking for people to join our journey - people who care, who are driven by impact and innovation, and who want to thrive in a fast-paced entrepreneurial environment. We offer a flexible workplace where we count on each other to take initiative. So join the ride - we can''t wait to see where it takes you. Your Mission:- Support the passengers through various channels (tickets, social media) in high-quality level, providing guidance to them in a timely manner, with the appropriate tone of voice, when needed adapting the responses especially on medium to complex cases to meet the passengers'' needs according to the reported circumstances- Analyze and take actions upon passengers'' disputes, while maintaining a good communication between relevant stakeholders, ensuring that the proper documentation and governance are in place- Participate in internal projects, proposing process enhancements and support content and documentation focused on the Bus Marketplace business, aiming for an improved passenger experience- Support Brazil''s Community Relations Team on questions/ processes regarding Bus Marketplace in a timely fashion- Act as a local coach for new training, individual collaborators, processes refreshes and newly implemented processes focused on Bus Marketplace- Interact with carriers, providing support for service changes / cancellations and overall passengers information, ensuring a good relationship between these partners and (COMPANY NAME) support teamYour Qualifications:- Excellent communication, listening skills and willingness to help are essential- Advanced English and Portuguese proficiency is a must both in written and spoken, Spanish is a plus- Excel/Google Sheets Intermediate Required- Solution-driven and details-oriented with a sharp analytical skill while being results- and impact- driven- Strong ability to work on your own whilebeing dynamic, committed and open to a fast-pace and changing environment- You''re humble, structured, organized, patient and a relentless doer while enjoying working as a team-player and sharing and learning from others- An international environment:Over 35 nationalities across 7 countries:Brazil, France, Germany, Poland, Russia, Spain, Ukraine- Opportunities to learn:360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, regular Q&A sessions with our leadership, honest discussions about our company KPIs, ''Fail, Learn, Succeed'' moments where we destigmatize and share moments of failure with others. - Innovation:Coding Nights to pitch ideas outside our roadmap and make development dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe. - Impact:Building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices. - People-first:Wind down from work at our BlaBlaShows, BlaBlaBreak retreats, weekly breakfasts and afterworks (depending on the sanitary conditions) or meme battles on Slack. - Shared company principles that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples. * Tailor-made remote policy:From 2 days per week to full remote (to be discussed with the Talent Acquisition Manager during the first call). - A fair and competitive salary package- Employee Stock Ownership plan- Parental policy- Trainings and career development programs- Free carpooling & bus-rides wherever wheneverInterested in joining the ride? Here''s what your hiring journey will look like:- a 30-45 min video-call with Rupal Bhardwaj, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions- a 100% remote case study to evaluate your technical skills, including a presentation- a 60-min interview with Erica Nakahira, Brazil Customer Relations Team Manager along with Catharina Demasi, Associate Manager Brazil. 30 minutes for you to present your case study + 30 minutes questions from the Managers- a 45-min video-call with Igor Pavlov, Community Operations Head, to discuss about your experience and profile(COMPANY NAME) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees