CLINICAL SUPPORT SPECIALIST I

Join a team that is changing millions of lives.
Transforming smiles,   changing lives.
At  Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our   diverse   and collaborative   teams are constantly pushing the boundaries of what’s possible.
Ready to join us?   About this opportunity   Its mission is to offer customers the best clinical support.
This position is mainly responsible for clinical communication and support for external and internal clients.
The process includes interaction and communication with doctors related to specific case issues, review of the ClinCheck treatment plan, quality and problem solving.
In addition, other roles will include working closely with the sales team to ensure that company-wide sales and results goals are met, educational activities and events generating the doctor's clinical confidence and revenue retirement in the Invisalign business and iTero.
In this role, you will…   Provide clinical support for dentists in the areas of case evaluation, ClinCheck support, as well as solution of clinical problems for doctors in the region through calls and eventually face-to-face visits;  Investigate and perform clinical analysis of doubts, complaints and adverse events made by customers;  Ensure the resolution as quickly as possible to the customer's problem;  Assist in training customers regarding the correct clinical protocols for using Align products;  Provide training to the sales team according to the need;  Participate in educational events online and live;  Participate in special projects and / or training when requested, as well as proactive teams and individual efforts to achieve the goals of the department and the company.
Additional responsibilities.
Coordination and execution of projects;  Follow all departmental and company procedures, as indicated in quality, administrative or other systems;  Comply with all security policies, practices and procedures.
Report all unsafe activities to the manager and / or Human Resources;  Participate in the efforts of the proactive team to achieve the goals of the area and the company;  Perform other duties as assigned.
In this role, you’ll need …   Previous experience.
approximately 1 year or less.
Bachelor's degree in dentistry is required.
Master's degree or specialization in Orthodontics is desirable (young professionals are also welcome to apply);  Advanced English;  Experience in relationship with clients in areas related to dentistry is desirable;  Good knowledge of basic computer operations and Microsoft Office tools;  Work in a full-time position, Monday through Friday, during regular work hours.
Sound like a good fit?       Great! Click the "Apply" link to let us know you are interested.
Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align       Align Technology is a publicly traded medical device company that is  transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy.
Please review our  Applicant Privacy Policies   for additional information.
Global Diversity Statement.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.