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CLIENT DELIVERY EXECUTIVE

São Paulo - São Paulo

Descrição da oferta de emprego

Client Delivery Executive - Suas tecnologias e serviços para as áreas de compras ajudam empresas a conquistarem mais economia, agilidade, governança e colaboração. Com escritórios no Brasil, Portugal, México e Estados Unidos, contabiliza mais de 1 milhão de fornecedores, 10 mil compradores e transaciona R$ 180 bilhões em negócios entre fornecedores e compradores. Para mais informações, acesse: Executivo de delivery (Client Delivery Executive) PRINCIPAIS ATRIBUIÇÕES: Será responsável por liderar iniciativas globais relacionadas a um dos principais clientes do Mercado Eletrônico; Deverá desenvolver e manter um relacionamento de alto nível com o cliente, garantindo a satisfação e a entrega de valor; Irá monitorar e analisar os KPIs do cliente, assegurando que as metas de performance sejam atingidas e que os padrões de qualidade sejam mantidos; Trabalhará em conjunto com o key account manager para implementar planos de ação que melhorem o NPS (Net Promoter Score) e a experiência do cliente; Fará o acompanhamento de incidentes e proposta de inovações operacionais para otimização dos processos; Elaborará relatórios para a alta gestão sobre a performance das entregas e a satisfação do cliente; Fará liderança de equipes globais; REQUISITOS: Formação superior em Administração, Engenharia, Tecnologia ou áreas correlatas; Experiência significativa em gestão de projetos e habilidades de PMO para planejar, organizar e executar projetos complexos; Experiência prévia preferencialmente com produtos SaaS e clientes globais; Inglês Fluente; Espanhol avançado/fluente será considerado um diferencial; Excelentes habilidades de comunicação e relacionamento interpessoal; Foco em resultados e visão estratégica para resolução de problemas; Você vai encontrar aqui: Contratação CLT; Onboarding de boas vindas; Ambiente dinâmico, diverso e inclusivo; Flexibilidade de horário, Home Office; WellHub (Gympass); Verba anual de incentivo educacional; Ótimos benefícios.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 09/12/2024
Data de expiração
  • 09/03/2025
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