CCAAS EXPERT

Ccaas expert - In this role, you ll take the lead in implementing, configuring, and enhancing CCaaS solutions from our partners. You ll work closely with clients, ensuring their contact center operations are seamless, efficient, and customer-centric. What Youll Do: Provide technical expertise in CCaaS design, customization, and optimization. Configure essential features like IVR, skills-based routing, real-time reporting, and omnichannel bots. Integrate CCaaS platforms with systems like CRM and ERP for a unified experience. Analyze KPIs like AHT, FCR, and SLA to drive operational excellence. Deliver training and second-level support for clients. What Were Looking For: ? Background in IT, Engineering, or related fields. ? Proven experience with CCaaS platforms. ? Strong skills in API integrations, scripting, and analytics tools. ? Excellent communication and problem-solving abilities. ? Bonus: Certifications in CCaaS solutions or experience in international projects. If you re ready to shape the future of contact center technology and elevate customer experiences, wed love to hear from you! Apply now or share with someone whod be a great fit. #JobOpening #CCaaS #CustomerExperience #HiringNow #TechCareers