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BUSINESS ANALYST

Indaiatuba - São Paulo

Descrição da oferta de emprego

Business Analyst - - Experiência sólida com produtos financeiros, especialmente em Renda Fixa e Renda Variável. - Experiência prévia em cargos correlatos, preferencialmente em suporte técnico, atendimento a clientes ou áreas de testes e análise de sistemas. - Experiência na criação e manutenção de documentação, incluindo documentação funcional, procedimentos operacionais e relatórios técnicos. - Habilidade avançada com consultas e análise de dados utilizando SQL. Seu dia a dia na Topaz: - Apoiar exclusivamente os usuários do cliente, respondendo dúvidas de Nível 1 e esclarecendo questões operacionais. - Avaliar e atuar em chamados, analisando e classificando a qualidade das demandas e evidências. - Preparar cenários de testes, replicando e testando em ambientes internos. - Elaborar e documentar processos funcionais e procedimentos operacionais. - Atuar na gestão do backlog do cliente, realizando testes regressivos e atendendo às necessidades específicas do banco. - Realizar parametrização e configuração dos produtos/sistemas, além de elaborar consultas. - Intermediar a comunicação entre a equipe de desenvolvimento e o cliente, garantindo alinhamento e eficácia nas soluções. - Interpretar normas e procedimentos legais relacionados ao contexto da operação. - Alimentar e manter atualizada a base de conhecimento, buscando melhorias contínuas na experiência do usuário (UX). - Controlar e monitorar as demandas dos clientes, especificando as que necessitam ser encaminhadas para outras áreas.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 28/12/2024
Data de expiração
  • 28/03/2025
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