BUSINESS ANALYST

Business Analyst - We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the worlds biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? Youll join an international organization big enough to take you anywhere, and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model**Job Description**:Position PurposeTo understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and IT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets. Major/Key Accountabilities- Elicits, analyzes, and documents requirements (business, functional, and non-functional)- Works with key stakeholders to prioritize requirements most beneficial to the business- Ensures compliance with Global IT strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations- Reinforce the project goals and objectives to prevent scope creep/gold plating- Recommends solution options which directly impact the success of a project or initiative- Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable- Oversees the successful completion of User Acceptance Testing, tracking testing progress and defect resolutionChallenges/ Problem Solving- Working with multiple geographies to deliver projects and products- Negotiating users to change behavior, adopting new tools and processes- Navigating IT capabilities and constraints whilst working to meet the business needs- Implementation of communications strategy. Examples include risk escalation, incident management, lessons learned, team corrective actions, the collection and dissemination of relevant information appropriately. **Qualifications**:- Bachelors Degree in Management Information Systems, Computer Science, Business, relevant business field preferred- Certifications preferred:- IIBA - ECBA, CCBA, CBAP- PMI - PBA- Equivalent combination of education / experienceDesirable Qualifications- Project Management certification such as PMP, CAPM or PRINCE2- Six Sigma Green Belt or Black BeltExperience- 3+ years business analysis experience- Experience within an IT focussed role- Experience with Waterfall, Hybrid, and Agile methodologies- Experience with the software delivery lifecycle- Proven success in improving the customer experience- Experience working within a matrix structure- Experience working remotely with globally scattered users and teams- Experience influencing others with limited/no direct authoritySkills and KnowledgeRelationship Management- Use facilitation skills to encourage participation from all attendees- Influence others to drive decisions and actions- Use active listening skills to understand real issues/needs and build trust- Leverage negotiation and conflict management skills reach agreementsStrong Analytical and Critical Thinking- Ability to put the pieces together- Inspire others to think creatively and identify innovative solutions- Leverage holistic view of people, processes, and technology- Use a structured approach to problem solvingEffective Communication- Demonstrate well prepared, stakeholder-focused written communications- Adapt communication styles to the needs of the situation and the individual/audience- Ensure comprehension of new concepts (lead demos, trainings, informal communications)- Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome- Present complex concepts in understandable terms to all levels in the organizationComfortable with Change and Ambiguity- Adapt to and embrace changing situations as an opportunity, rather than an obstacle- Demonstrate an ability to learn quickly and willinglyOther Key Skills- Foster a collaborative working environment- Leverage an understanding of the organization to identify the most effective means of implementing a changeTechnical and Application Knowledge- Experience of a CRM [example: Siebel, Salesforce] and SAP- Understanding of EDI and API concepts- Understanding of Web, Mobile, and IoT concepts- Experienc