BILINGUAL QUALITY MONITOR (ENGLISH) (SPTF)
Descrição da oferta de emprego
Bilingual Quality Monitor (English)❗
Are you passionate about ensuring excellence in customer service and looking for
an opportunity to make a difference?
Teleperformance is looking for a Bilingual Quality Monitor to join our team in
Lapa/SP!
Requirements: * Proven experience as a Quality Monitor, preferably in a Call
Center environment.
* Experience with Social Media preferred to ensure a comprehensive
approach.
* Mastery of Call Center Operational Indicators and familiarity
with quality methodologies.
* Intermediate/advanced knowledge of the Office Package is
desirable.
* Availability to work in person in Lapa/SP.
* Advanced or fluent English.
* Responsibilities:
* Carry out quality monitoring to ensure compliance with service
standards.
* Identify areas for improvement and provide constructive feedback
to agents.
* Analyze data and trends to identify opportunities for
improvement.
* Collaborate with multidisciplinary teams to implement
improvements in care processes.
* Stay up to date on quality monitoring best practices and market
trends.
If you are proactive, have a critical eye for details and are ready to be part
of a team committed to excellence, send your resume to us and join
Teleperformance on this journey of success and growth!
NOTE: THIS VACANCY IS ALSO FOR PEOPLE WITH DISABILITIES
#VemSerTP #Social Media #Quality Monitoring #Teleperformance
Benefícios: a combinar
Detalhes da oferta
- Teleperformance
- 21/11/2024
- 19/02/2025
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