ASSOCIATE CS

Associate Cs - If you are curious, passionate about relating to people, interested in consumer behavior, technology, the interior market and consumer goods, this position is for you! The Client Services Associate aims to support the Account Manager team and the needs of WGSN''s Clients in Brazil. The main function will be to help maximize the WGSN client experience through flawless execution of client support and anticipating possible risks. Our clients are companies in various segments such as: Fashion, Beauty, Interiors, Food, Drink and Technology. **Responsibilities**:Assisting Account Managers in servicing a portfolio of clients (between 150 and 200 accounts), providing support for operational and strategic activitiesDeveloping and delivering trend presentations based on WGSN contentLeading technical and strategic meetings with clientsMonitoring and analyzing client access to the platformEngaging clients with WGSN''s platform and content through proactive contactEnsuring that monthly and quarterly targets are met in order to guarantee subscription renewalsMeeting demands from other internal areas, including Marketing, Sales and ContentIdentify opportunities in current processes to improve customer services'' ability to provide exceptional supportThis list is not exhaustive and there may be other activities you are required to deliver. Skills, experience and qualifications requiredFluent EnglishPublic speaking and video skillsResilience to deal with unengaged clientsKnowledge of and interest in the research marketExcellent written and verbal communication skillsGood time management and organizational skillsAgility to meet demands and ability to manage multiple tasks at the same timeProactivity and ability to make decisions independentlyAbility to synthesize complex situations and make assertive decisions based on key information.