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APPLICATION SUPPORT ENGINEER

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

Application Support Engineer - We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We?re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement. About The PositionAs a Support Engineer, we expect you to be results oriented but also team oriented. You will be responsible for serving Empresa importante customers, solving complex problems and supporting deployments in cloud and traditional environments. Teamwork and collaborative profile is very important. **Responsibilities**:On a day-to-day basis, you will:Interface with the solution''s client, taking responsibility for the open ticket until the final technical solution; Research, Diagnose, Reproduce errors, Analyze logs, Repair, and identify technical solutions (code and configuration ) to solve the reported problem; Once the problem is determined and it is linked tothe code, escalate to the development team; Maintain updated documentation of problems and solutions found, applied techniques, RCAs, creating an organizational knowledge repository; Meet with the team continuously, providing reports, information and updates as requested. **Requirements**:Have a customer-oriented service approach; Previous experience in similar activities; Complete higher education in IT with relevant experience in the field and/or function; Experience working with small/medium teams; Experience in a Linux environment preferably as an admin; Advanced English, you will be part of a Empresa importante operation and attend clients around the Globe; Experience with Web Applications Servers (Tomcat/WebSphere/JBOSS) and log analysis; Knowledge in Git and/or similar (version control, pipelines, integration); Knowledge in containers (Kubernetes); Experience with SQL and DBs (Oracle, MS-SQL, MySQL); Experience with APIs, JSON, REST and Cloud environments; Experience with monitoring and performance. Great Benefit package and CLT Contract.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 26/12/2024
Data de expiração
  • 26/03/2025
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