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APPLICATION SUPPORT CONSULTANT

São Paulo - São Paulo

Descrição da oferta de emprego

Application Support Consultant - ADP RESPONSIBILITIES: Conduct blueprinting workshops to obtain the clients requirements Work with client and clients previous vendors to ensure proper understanding and gathering of all existing data, information and processes. Provide analysis and solution to client to enhance client practices or match client process with ADP operation standards in terms of system, dispatching, social benefits, and core payroll services. Design and document the clients solution including their business requirements, their HR out-sourcing process and any program specifications required according to ADPs documentation guidelines Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including performing data loads and reconciliation Provide end user training including creating training material and training systems. Generate test scripts to enable clients to adequately test the solution Support clients throughout the UAT, Parallel and Go-Live phases. . Escalate project issues to Implementation Manager including scope variations, task slippages and any risks that may arise during the project. Liaise with internal teams to ensure that clients requirements are understood and timeframes are adhered to; QUALIFICATIONS & EXPERIENCE: University degree, majored in computer science or related IT Relevant experience in ERP system implementation, R&D, QA and etc. Nice to have HRIS exposure. ERPOBC Knowledge of implementation methodologies Knowledge of support methodologies including use of an issue tracking system Ability to use a document management system Professional manner and presentation and ability to set, manage and satisfy clients expectations through personal involvement or delegation Ability to understand and work with different cultures professionally. Excellent written and verbal communication skills Excellent meeting management skills Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients Ability to priorities tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution Analytical thinking/problem solving skills work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications Ability to handle conflicts and negotiate a mutually acceptable solution across internal teams #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 21/12/2024
Data de expiração
  • 21/03/2025
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