APPLICATION SPECIALIST

Application Specialist - Our client is a global leader in the development of innovative clinical solutions for the treatment of cancer and brain disorders. With an exceptional portfolio, the company offers sophisticated tools for radiotherapy, radiosurgery, and brachytherapy, as well as workflow optimization software, staying at the forefront of the fight against cancer. Working with our client is more than a professional challenge; its an opportunity to unite science, technology, and human care in an environment where purpose goes beyond business. The companys mission is clear: to improve cancer treatment in all aspects and make healthcare accessible to more people, anywhere in the world. Join something extraordinary. Build a future where innovation and social impact go hand in hand. **Responsabilidades e atribuições**MAIN RESPONSABILITIES:- Provide excellent Applications trainings to customers, colleagues, and distributors. - Successfully deliver on-site, classroom or remote trainings of products as planned. - Ensure that our internal and external customers receive first class training and clinical support related to CIAsolutions, driving Customer Satisfaction and NPS. - Values: Incorporate values and quality systems into all department functions and responsibilities - Communicate openly and effectively with Training Manager, Business Line Leaders, Sales and Project management Teams. Provide relevant information from customers to them if needed. PRE-TRAINING: - Complete product qualification processes on time as planned. - Commitment with eLearnings and qualification process for new products or new releases. - Complete all necessary training preparation. - Manage all site preparation and documentation of onsite or remote training per established guidelines. - Frequently check the schedule of trainings and conduct planning travel in accordance with company policies. POST TRAINING: - Actively manage customer evaluation and surveys to monitor trends in student performance and satisfaction. - Reporting-Response: Complete trip arrangements, expenses report and time tracking reports and in a timely and professional manner. - Work within company goals and financial budgets assigned to the department. - Follow global procedures, complete reports of their activities at the end of training, send customer certificates and survey link and complete the work order in CLM. - Capture customer needs relating to training and/or product performance. - Complete reports on of their activities on CLM by the end of training. - Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction. SALES/MARKETING: - Provide professional assistance and support to Marketing/Sales, OF, R&D and international colleagues. - Support Marketing/Sales activities at exhibitions, trade shows, conferences and seminars, when required. - Prepare presentations and training material. Deliver speeches, presentations, advertised sessions in Medical congress. - Sales Assistance: Assist with occasional remote or onsite software and/or hardware demonstrations to assist in necessary sales situations SUPPORT: - Provide assistance to the regional support team pertaining to escalated customer calls**Requisitos e qualificações**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write, and comprehend the English language. - Bachelors degree in Physics, Medical Physics, Radiation Therapy, Radiology Technology, Biomedical or equivalent. - Clinical experience and background in Radiotherapy and working knowledge of its clinical workflow. - Working knowledge/understanding of CIA and or OIS products and clinical experience using products highly preferred. - Strong English written and verbal communication skills (read, write, verbal)- Bilingual: other language such as Portuguese and or Spanish (read, write, verbal) - Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint. - Strong verbal and written communication skills. - Strong interpersonal relationship skills. - Ability to interact with customers effectively (via phone and face-to-face). - Intercultural experience desirable. - Excellent presentation skills (ability to communicate effectively to a group). - Ability to travel domestically and internationally up to 75% of the time which exceptionally could include weekends or holidays. - Valid national drivers license, passport and yellow fever vaccine required**Informações adicionais**Disponibilidade para viagens**A **MÁXIMO EXECUTIVE SEARCH **É UMA BOUTIQUE DE TALENT ACQUISITION QUE CONECTA **PESSOAS **À **OPORTUNIDADES** ATRAVÉS DE UMA EXPERIÊNCIA EXCLUSIVA E PE