ANALISTA DE ATENDIMENTO AO CLIENTE TRILÍNGUE (HÍBRIDO)

Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe.
Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.
Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions.
We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Analista de Atendimento ao Cliente Trilíngue (Híbrido) O que você fará.
Fornecerá suporte atendendo a solicitações, dúvidas e perguntas do cliente por e-mail, telefone ou chat ao vivo, solucionando problemas, documentando, escalando e gerenciando a resolução de problemas no melhor interesse do cliente e da empresa; Poderá fornecer suporte em 1 ou mais idiomas; Trabalhará em tarefas fora da fila atribuídas pela gerência; Será responsável por alertar os líderes de equipe e gerentes sobre discrepâncias; Desenvolverá conhecimento e aprende sistemas de negócios (por exemplo, Siebel, CSC, ECP) dentro do GSD; Reconhecerá e escalará quando os processos padrão não estão funcionando corretamente.
O que você precisa ter.
Necessário experiência anterior com Atendimento ao Cliente; Disponibilidade para trabalhar na escala 12x36 das 6h às 18h, no formato híbrido.
Conhecimento intermediário do Microsoft Office; Obrigatório Inglês e espanhol avançado para conversação; Outro idioma será considerado como diferencial Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.
., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equal Employment Opportunity.
Equinix is an Equal Employment Opportunity and, in the U.
., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
(US Applicants) Please click here to see the “Know Your Rights.
Workplace Discrimination is Illegal” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
Equinix participates in E-Verify.
U.
.
Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States.
E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.
.
Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
To learn more about the E-Verify program, please visit E-Verify.
www.
quinix.
om/company/legal/careers-verify-participation/ www.
quinix.
om/company/legal/osc-right-to-work/ Accessibility and Accommodations.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix maintains a list of preferred recruiting agencies.
If your company is not on our list, please do not contact us regarding our postings.
Please also refrain from making contact with anyone outside of the company HR department.
Privacy and Terms.
We keep the information that you have provided us for the purpose of sending you career information you are likely to be interested in.
By submitting your application you confirm that you agree to this purpose and our privacy & terms.
You can unsubscribe at any time should you wish to stop receiving information from us.