AMAZON BRAND DIRECTOR

Amazon Brand Director - This role acts as a key operations position and will be in the public eye of Gigabrain. Day to Day Duties : Build and maintain long-term relationships with clients. Oversee client milestones Monitor the 30, 60, 90-day progress of the client. Verify pain points are resolved and discover ongoing pain points. Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed. Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys. Recommend improvements to clients strategy. Ensure that client requirements are met and tasks to fulfill client contracts are completed respective of timelines. Lead your team to drive strategy and pitch new and innovative ideas. Make daily social posts (2 hours per week). The link to the social post is to be posted in Slack. Run a weekly podcast (1 hour per week) or join a partners podcast. This can also be supplemented with recorded video. Be intimately familiar with clients business, competition, and marketing objectives in order to define business problems and apply insights clearly. Regularly monitor and report on clients performance and ensure goals are met. Perform Account Audits and Onboarding Audits. Complete Board Review check every other week. Review the following: Design Tiers are being met and have in-progress work. Client Board has a sufficient amount of work being done in each section (SEO, Troubleshooting, Designs, Images, Copy, Catalog, etc. ). Tasks are being completed in a reasonable amount of time. Tasks are having actions completed and not continuously pushed back. Brand Manager is progressing on Milestone Tasks. For any callouts needed, inform your Brand Manager and leave a task on their client board to complete or delegate. Roles & Responsibilities ClickUp Profiles are consistently updated correctly. Ensure the onboarding process is seamless. Ensure the offboarding process is seamless (the client offboarding process is appropriately documented and centralized). Ensure the team completes training videos when released. Responsible for the operation of completing Amazon Audits. Responsible for the operation of the Amazon Assist Desk. Ensure Amazon PODs understand their churn every month. Establish clear communication between Account Managers and clients. KPIs 90% of Amazon Clients need to hit 100% of their ad spend budget. Less than 7. 5% churn per month for the entire Amazon department district 1. 90% of Audits get completed and followed up within 5 business days. 30% of our Active Clients have left a review on Google. 30% of clients are billed for bonuses. 95% of clients successfully launch within 7 business days of starting with us. 1 case study every quarter. Less than 20% of client offboarding is negative feedback. Maintain 150% Margin Per Head. Core Values of Gigabrain Extreme Ownership Problems are fun and solvable 1% Better Everyday Accountability Moral Person Best Thought Wins One Life (Let's have impact) Value in everything you do Qualifications : Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience. High preference for 2 years of agency experience. 2+ years of management experience. Comfortable and excel in a fast-changing environment. Well versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools). Excel at and love project management. Comfortable taking responsibility for client accounts and conducting client calls. To summarize: You should know Amazon Seller Central, have Agency Experience or comparable experience, be Comfortable with Technology, be Independent and People Focused, and be passionate about eCommerce sales! Growth Path of Eventual Responsibilities : Taking over bigger projects and tasks. A wide range of opportunities to learn more from people in the Advertising/Marketing industry. Participation in continuing career development. Have an in-depth cross-functional comprehension of different spectrums of the business. Grow into a mentor and advisor to colleagues. Establish an excellent reputation in the chosen industry/field. Gigabrain Benefits : This position offers a competitive remuneration salary. 401(k) with up to 4% employer match after 12 months of employment. Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment. Unlimited Paid Time Off. 7 Paid Company Holidays. You can have your own Amazon selling business and utilize company resources to build your account. We know precisely the personality of the candidate that will enjoy dominating the work at hand! To save everyones time and energy early on, the initial action in the application process is to complete our culture index survey. It has now come to an end; you might either be enthusiastic about the role or just too bored, yet no need to think twice as it will just take a few minutes to finish the survey! In order to move to the next round, you MUST fill out this link. This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 6 - 11 am PST are mandatory, over 4 hours are flexible. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated purely based on experience, and you will receive considerable levels of autonomy and ownership over your projects. To apply for this position, fill up this form: Apply Here and upload your Resume. Note : If you dont think you meet all the criteria, but still are interested in the job, please apply. Nobody checks every box. We prioritize flexible candidates willing to learn and grow professionally.