WORKPLACE END-USER DEVICE OPERATIONS SPECIALIST

About WSP WSP is a global leader in engineering and professional services.
We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.
WSPs vast global network is today comprised of over offices, 29 data centers, data circuits, and used by over users.
Position Summary To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist.
This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub.
The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services.
You will manage and maintain all aspects of End-User Device operations with a primary focus on the services within the designated Hub.
Main Responsibilities Related to End-User Device services and infrastructure.
· Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
· Performing routine and health maintenance.
· Managing upgrades & performance related activities.
· Identifying and correcting faults with services and infrastructure.
· Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
· Execution of business continuity tests.
· Oversight and support of all related service supplier and/or manufacturer activities.
· Proactive identification and resolution of issues before they affect service performance.
· Identifying any improvements that can improve service levels.
· Engaging in the problem management process.
· Technical peer review and approvals for all related changes.
· Support audit and compliance activities.
· Management and maintenance of related platforms.
· Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.