DIR HR SERVICE DELIVERY

Overview Weatherford is a leading global energy services company.
Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets.
Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
We are focused on technology development, digital solutions, and defining our footprint in the new energy space.
Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.
Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets.
We operate across the global energy landscape employing some of the best diverse talent in the industry.
At Weatherford, we understand the value each individual brings to the table.
We celebrate diversity in all its forms and are immensely proud of our workforce.
We invite you to join our passionate, talented, word-class team.
When you join Weatherford, you instantly feel connected to something bigger \u a community that is grounded by our core values and driven to create innovative solutions for our customers.
We celebrate each other\us successes, grow together, and learn from each other constantly.
Individually, we are impressive.
Together, we are unstoppable.
We are One Weatherford.
Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.
Weatherford is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsibilities Stakeholder Management.
Maintain a strong Operating rhythm with the stakeholders within and outside HRSD organization on regular basis to review the operational output, shortcomings and feedback on the service rendered.
Act as a bridge to align the business/ employee expectations with the services provided with HRSD model.
Coordinate with Operational teams within HRSD and partner with HR Shared service Governance to execute the service delivery model including, additional migration of work/ alignment to service catalogue.
Operations Management.
Establish, communicate & have oversight over HRSD Level Agreements, performance metrics, KPIs and ensure customer satisfaction goals are met, at Global level.
Ensure all operations are compliant with internal controls and auditing standards.
Follow the established internal auditing and proper separation-of-duties procedures.
Manage priorities of the HRSD workstreams to ensure consistent support and efficiency of service delivery.
Drive the implementation of impactful automations, including the use of digital tools/RPA technology to gain efficiency and improve customer satisfaction.
Review HR Exemptions about deviation from policies/procedures specific to the countries supported by the HRSD.
Translate monthly KPIs and data into measurable action and present projects to management for evaluation and prioritization the team performance.
Partner with Governance & Analytics teams in process improvement, business transformation, customer service.
Evaluate the month-on-month workload and team utilization to plan the operations as well as to have a sustainable Business Continuity Plan.
Manage HRSD resources in terms of People Management as well as their respective budget allocation.
Qualifications Bachelor\us degree in business administration or similar social disciplines.
Minimum 10 years of Managerial experience in HR Service Delivery Management roles for multiple geographies or at global level.
Prior Mid to Senior Leadership experience with an HR Transformation, HR Operations and Shared Services environment (a call center or ticketing environment), supporting all aspects of the employee life cycle and Center of Excellence (COE) support, in a customer-centric environment.
Ability to identify and drive process improvements and well as the day\uto-day operations.
Effectively works with various levels of stakeholders and leaders.
Demonstrated experience of managing through change.
Proficiency in HR Information Systems, particularly Oracle HCM or similar platforms, with a focus on leveraging technology to enhance service delivery.
Desired Characteristics Service mindset with demonstrated ability to leverage strong consultative and partnering skills Ability to build trust and strong partnerships with the Senior HR and Business Leaders, Project managers, unions and employees at various levels.
Adaptive to change- readily adapts to change and motivates employees to take responsibility for adapting to and executing change across multiple locations Strong analytical technical ability to problem solve Planned and organized decision making- makes empowered decision within their area with the best interest of the Company in mind Delivering Results - maintains a high level of commitment to personally getting things done per expectations Outstanding verbal, written, and presentation skills Must maintain a strong sense of integrity, personal judgment, confidentiality & honesty.